Monday, March 28, 2011

CLEAR's customer service

Last week after over a month of performance issues I decided to address CLEAR, so I called in. Technical Support could not help unless I shut down the service I pay monthly for two hours, Account Manager told me I should switch to another provider. So I went on to their Customer Support Portal and commented, starting the discussion.

This morning I got to log into my CLEAR account and they deactivated it. I had to go onto customer service chat to have them reactivate it.

"very technical", that is classic.

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